Privacy Policy for StellaMetal Industries

Effective Date: 27/9/2023 At StellaMetal Industries (accessible from https://stellametal.com), we value your privacy. This policy explains how we handle your data when you use our site, especially regarding our enquiry forms and marketing efforts.

1. Information We Collect

We collect information to provide specialized B2B services.

  • Identity Data: Name, job title, and company name.

  • Contact Data: Email address and phone number (collected via our enquiry box).

  • Technical Data: IP address, browser type, and location data used for site analytics.

2. Odoo CRM Integration

When you submit an enquiry, your data is automatically transferred to our Odoo CRM.

  • We use this to manage our sales pipeline and provide technical quotes.

  • Your data is stored securely within the Odoo environment and is only accessible by authorized StellaMetal staff.

3. Digital Advertising & Remarketing

We use tracking tools to grow our business and reach the right professional audience:

  • Google Ads & Remarketing: We use cookies to show ads to users who have previously visited our site. This means you might see StellaMetal ads on other websites or Google search results.

  • Conversion Tracking: We track actions (like clicking "Add to Cart" or "Submit Enquiry") to optimize our ad performance.

  • Opt-out: You can opt-out of Google's use of cookies by visiting the Google Ads Settings.

4. Email & SMS Marketing

By providing your contact details, you agree to receive business communications from us:

  • Email Remarketing: We may send follow-up emails regarding your enquiries or abandoned quotes via our automated systems.

  • SMS Updates: We may use your phone number to send urgent quote updates or stock alerts.

  • Unsubscribe: Every marketing email contains an "Unsubscribe" link. For SMS, you can reply "STOP" at any time.

5. Cookies

We use cookies to improve your experience and for our remarketing efforts. You can choose to disable cookies through your individual browser options, but it may affect how some parts of our website function.

6. Data Security

We implement industry-standard security measures to protect your data from unauthorized access. However, no method of transmission over the internet is 100% secure.

7. Third-Party Disclosure

We do not sell or trade your personal data. We only share information with trusted third parties (like Odoo, Google, or shipping partners) who assist us in operating our website and conducting our business.

8. Your Rights

You have the right to request a copy of the data we hold about you or ask us to delete your information from our CRM at any time.

9. Contact Us

For any privacy-related concerns, please contact us at:

  • Email: info@stellametal.com